• Once you have filled in and checked all the details required for your trip, click on "Validate and pay" to access the payment page.
     
    Then enter your card number without spaces. The website will automatically recognise your card type (CB, Visa, MasterCard, American Express), the expiry date of your card and the security code (the last 3 or 4 digits on the back of your card in the "Signature" section).
     
    Once the payment has been validated, you will receive the payment receipt in your order confirmation e-mail.
     
    Important information for certain fares Online payment is compulsory for certain fares or train companies.

  • You are visiting our website on your work computer
     
    Your company is maybe restricting access or online consultation of certain websites. Contact your IT department.
     
    You are visiting our website on your personal computer
     
    Check your computer's security settings.
     
    They differ depending on the browser you use to access the Internet.
     
    With Microsoft Edge:
     
    1. Go to the "Settings" tab.
    2. Select "Privacy, search, and services".
    3. Make sure that the "Balanced use" option is ticked.
     
    With Mozilla Firefox:
     
    1. Go to the "Settings" tab.
    2. Select "Privacy and security".
    3. Make sure that the "Standard" option is ticked.
       
    With Google Chrome:
     
    1. Go to "Settings".
    2. Select "Privacy and security".
    3. Make sure that the "Standard protection" option is ticked.

  • As soon as you enter your bank card number, SNCF Connect asks the bank authorisation centre whether or not it will authorise the transaction.
     
    If you encounter a payment failure following a refusal of authorisation by your bank, we advise you to:
     
    Contact your bank to check the authorised limit on your account and/or your 3D Secure identification data.
    If the errors persist after checking with your bank, try again later or use another payment card.
    Remember to check your account statement. If you notice an unjustified debit, contact us.
     
    Under the European Payment Services Directive, the 3D Secure protocol must be used for online purchases.
    This means that when you make a payment, your bank can check that you are the one making it. You will then need to approve this payment on your banking app or by following your bank's specific instructions.
     
    This check is free of charge and applies to bank card payments.
     
    To find out more about secure and authenticated payment

  • Check that this card is still valid and has sufficient funds for your purchase.
     
    Important information for certain faresIf your card is no longer valid, remember to save your new payment card when you place your order.

  • The time it takes for a debit to appear on your bank statement depends on conditions specific to your payment card.
     
    Do you have a bank card with immediate debit?
     
    The debit will appear on your account statement within 48 hours of the purchase.
     
    Do you have a bank card with deferred debit?
     
    The debit will appear on your account statement at the end of the month.

  • Contact us and we'll get back to you as soon as possible.
     
    Give us as much detail as possible about:
     
    1. Your computer (model, personal or company computer, internet browser).
    2. The journey you wish to book (date, time, fare, number of passengers, any discounts).
    3. The means of payment used

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