Help online

All our help topics

• Booking, payment, and receipts

  • Payment methods and facilities
  • Obtain a receipt

• Delays, refunds, and complaints

  • Manage your delay
  • Exchange or cancel
  • Make a complaint

• Discount cards, loyalty, and customer account

  • SNCF discount cards
  • Customer account

• Help with using SNCF Connect

  • Discover SNCF Connect
  • Check real-time traffic
  • Create alerts

• Information on fares

  • Passes and subscriptions
  • Special fares

• Information on offers

  • TGV Inoui, OUIGO, TER, Eurostar…
  • Public transport: metro, bus, tram…
  • Other mobility solutions
  • Business offer

• Plan your trip

  • Station information and maps
  • Onboard and train station services
  • Search for a route and book

• Special assistance and accessibility

  • Services and assistance