Your customer account

On this page, you will find information on:

•    Creating your Customer Account
•    Booking a ticket using your Customer Account
•    Viewing your bookings
•    Solutions to common problems
•    Managing your personal information, such as modifying or deleting your data...

The advantages of having a customer account

When you log in, all the details you have previously provided, such as your discount card number, loyalty programme number, etc. will already be filled in on the booking form.
This will save you time, because you will no longer have to fill out the whole form every time!

Your Mon Identifiant SNCF, your unique login (email address and password), can be used to log in to most SNCF websites and portals.
 
You will find the same information no matter what application you use, before, during and after your journey.

•    Your personal information
•    Past and upcoming journeys
•    Various benefits and services
•    Your Voyageur Programme
•    Your cards and season tickets
 
Your e-ticket will be automatically synchronised with SNCF mobile apps.
You will also be informed of any disruptions in real time.
 
You can use this login information on most of our digital platforms (TGVINOUI.sncf, TGV INOUI Pro, Assistant SNCF, SNCF Connect, Self-Serve Kiosks, etc.)

 
Creating a customer account

To create a customer account, head to the "Create a customer account" tab, fill in the necessary information and follow the instructions.

Your username will be your email address, and you will be asked to choose a password.

You will then receive an activation email that is valid for 48 hours. Click on the link in the email. 

Warning: this email may end up in your spam folder. If you don’t see it in your inbox, check there.

If you don’t activate your account within 48 hours, the link will no longer be valid.

You will need to create a new account

Logging in to your customer account

Accessing your Customer Account is now a 2-step process*, for added security.

Step 1: log in using your email address and password.

Step 2: enter the 6-digit verification code that was sent to you by email when you created your account, then click “Log in”.

We suggest ticking the “Remember me” box so you don’t have to complete the two-step verification every time you log in (when using the same device or browser)

*Accessing your customer account is now more secure than ever before, thanks to our new two-step authentication process.

The first time you log in, you will see a page asking you to enter the 6-digit verification code that was sent to you by email. This code is valid for 10 minutes.

**If you are logging in from a new device or browser, if you have deleted your cookies or if you are in a private browser, you will receive a new verification email.

Didn’t receive the email?

The email might take a few minutes to arrive.
You may want to check your spam folder.

Don’t have access to your email?

Contact the customer service department at 01 84 89 15 05 (open Monday through Sunday from 8:00 am to 8:00 pm, except on bank holidays).

Booking from your customer account

Log in to your Customer Account, then go to our booking form.

Your personal information will be filled in automatically.

Select your journey. If you have already saved your banking information, all you need to do is enter the security code from your bank card.

 You will need to enter your discount card or season ticket number in order to buy a ticket at a reduced price.

If you have already added it to your customer account, it will automatically appear during the booking process.

Consulting your bookings from your customer account

Click on "My Bookings" on your Customer Account homepage.

•    There you can view and manage current and upcoming bookings.
•    You can also view bookings made over the past two months.

Can’t find your bookings in your customer account?

•    If you are viewing your bookings from abroad, go to the top right corner of the page and select the country where you booked your tickets.
•    If you were not logged in when you booked your ticket, click on "My bookings" in the top left corner of your homepage, then enter the name and reference number associated with the booking (the reference number can be found in the confirmation email you received after making your booking).

What if I am unable to log in to my Customer Account?

This usually occurs after too many sign-in attempts have occurred*.

•    If you enter the incorrect password 3 times in a row, the site will suggest resetting your password.

•    For security reasons, after 5 incorrect log-in attempts, we will block your account for 10 minutes.

*If you forgot your password, click here, then click on the reset button or link in the email you received, and follow the instructions. The reset link is a one-time link valid for 48 hours after the password reset request was received.

You will also receive an activation email valid for 48 hours anytime you change the information associated with your Customer Account.

If you do not click on the link, it will no longer be valid and you will need to make the change again.

Questions & Answers