Hold your train ticket
Not ready to book? Secure your seat and fare for a limited time, with no immediate payment.
Current topics
All our help topics
-
5 days a week
Our advisors listen to you and answer you 7 days a week. -
Accessibility
Help pages and content adapted to everyone
-
Advisors who speak your language
Our customer service is certified by Relation Client France, and we also have advisors who speak your language to support you closely. -
SNCF Connect Voted Customer Service of the Year 2026
Thanks to our customers for their trust and our teams for their daily commitment.