Key points to remember

You can exchange or cancel your tickets on the SNCF Connect website or app if fare terms and conditions allow. These after-sales terms and conditions differ depending on the train company and the ticket fare chosen; After departure, and except in exceptional cases (industrial action, etc.), exchanges and cancellations are no longer possible. Exchange and cancellation fees apply, some tickets are exchangeable and refundable after departure (e.g. Pro tickets, Liberté card fare, Militaire card fare)
 

(last update )

Where can I view the fare conditions for my ticket?

Exchange, cancellation and refund terms and conditions are indicated on SNCF Connect as soon as you click on the chosen fare on the results page of your ticket search.

You can also find them :

  • in your order confirmation e-mail,
  • or on your e-ticket; in the "Tickets" section: by clicking on "Manage booking" then on "Fare terms and conditions" at the bottom of the page;
  • in your customer account in the "View your tickets" section
     

Good to know

If your trip includes several journeys, the terms and conditions for each journey apply. If a train is cancelled due to an exceptional incident or industrial action, after-sales terms and conditions are relaxed.

Find out more

What are the terms and conditions for exchanging or cancelling a TGV INOUI or INTERCITÉS ticket?

Up to 7 days before departure, you can exchange or cancel your mandatory booking INTERCITÉS or TGV INOUI in France and abroad tickets free of charge: TGV INOUI to Italy, Belgium, Luxembourg, Freiburg, DB SNCF Voyageurs in cooperation (excluding Lyria, Eurostar and TGV INOUI to Spain). 

From 6 days before departure, expect fees: 

  • a deduction of €19 per person and per trip on TGV INOUI trains
  • 40% of the ticket price with a maximum deduction of €15 on INTERCITES trains with mandatory booking 

From 30 minutes before departure, the ticket can be exchanged a maximum of 1 time for the same day and the same trip. The deduction is applied only once, for trips including one or more connections. After an exchange, the ticket is non-refundable. 

NB: once the train has departed, tickets are non-exchangeable and non-refundable.

Good to know

Depending on the terms and conditions of your ticket, you now have the option of exchanging your ticket and traveling with other train companies than the one initially booked. For example, you can exchange a TGV INOUI ticket for a OUIGO ticket. Special case for OUIGO: an exchange is only possible on another OUIGO train.

Discover the Guaranteed Exchange for any exchange made on D-day

  • An exchange is possible for another train on that day, on the same route as the initial one.

     It is possible to obtain a ticket on full trains, but with no guarantee of a seat and subject to the maximum number of standing places available.  

    From 30 minutes before the departure of the initial train, the number of exchanges is limited to 1 per customer.  Exchange free of charge up to 30 minutes after departure. 

    Tickets are non-exchangeable and non-refundable from 30 minutes after departure.

    • MAX ACTIF / MAX ACTIF+
    • Weekly/Monthly Forfait
    • Fares Liberté Card
    • Loyalty Grand Voyageurs le Club
    • Negotiated and discounted fares (Linked to company code)
    • Pro 2nde / Business Première / Flex Première
    • Tickets Special fares Full flex 

  • You can now exchange your TGV INOUI tickets for OUIGO tickets under the following conditions:  

    • 1 single exchange possible up to H+30
    • Eligible on the same Origin and Destination
    • The same day
    • Using the TGV INOUI Pro app

    This concerns the tickets

    • Fares Liberté Card
    • Negotiated and discounted fares
    • Pro 2de, Business Première, Flex Première fares
    • Parliamentarian Fare

Exchange and cancellation terms and conditions of other train companies

  • For your OUIGO journeys, tickets cannot be cancelled and are non-refundable. 

    Only an exchange is possible. Up to 30 minutes before departure, you can modify your dates, times or routes for all passengers. 

    Expect to pay €19 per passenger per trip. 

    To find out more, please visit our website.

  • Exchange, cancellation and refund conditions depend on the region in which you are travelling. In the table below, you will find the terms and conditions indicated at the time of purchase for each region. 

    After-sales terms and conditions for travel by TER
    RégionAfter-sales terms and conditions
    Auvergne Rhône Alpes
    Occitanie
    Sud Provence Alpes Côte d'azur
    Bourgogne Franche Comté
    Bretagne
    Centre Val de Loire
    Grand Est
    Hauts de France
    Nouvelle Aquitaine
    Normandie (Excluding Krono+)
    Pays de la Loire

    Refundable* up to D-1 free of charge through the purchase channel

    *except in the case of specific pricing: non-refundable tickets 

    If your TER ticket is refundable up to D-1, you can exchange it for another TER route or a ticket from another train company (except for certain international companies) on SNCF Connect or in an agency. If your new ticket is more expensive than your old one, you will have to pay the difference. 

    Good to know

    TER tickets are valid for 1 day.

    Unless otherwise stated on your ticket, you can take any TER train of the day once on the selected date and for the selected route; Certain promotional fares are non-refundable.

    For a trip connecting with a TER train, you will have 2 separate tickets, with exchange and refund terms and conditions specific to each train company. You will be reminded of these terms and conditions at the time of purchase and on your ticket.
     

  •  
    TicketsAfter-sale terms and conditions
    Unconditionally modifiable
    Child aged 4 to 12
    		Exchangeable and refundable free of charge up to train departure
    Conditionally modifiable
    Adult
    		Exchangeable free of charge up to 7 days before departure. After this time, a fee of €25 or CHF25 will be charged Can be cancelled before departure with a fee of €40 or CHF40 per ticket

    For non-exchangeable and non-refundable tickets, no exchange or refund will be possible.

    NB: these after-sales terms and conditions are only valid on a completely identical TGV Lyria international trip.

  •  
    TicketsAfter-sale terms and conditions
    Eurostar Standard 
    Eurostar Plus
    Exchangeable free of charge up to 1 hour before the initially scheduled departure time
    Refundable up to 7 days before the departure date and time with a fee of €25 per person per trip
     
    NB: tickets exchanged less than 7 days before departure are no longer refundable
    Eurostar Premier
    Exchangeable and refundable free of charge up to 48 hours after the initially scheduled departure time if you are not traveling

    In the event of disrupted service, after-sales terms and conditions are relaxed. Before departure, on the SNCF Connect app or website, you can:

    • exchange your ticket for another date free of charge;
    • cancel your ticket and get a full refund.

     

See similar questions

Contact

Need additional information?

Contact us

Another question ?