Your rights

What are my rights?

In accordance with the provisions of Regulation No. 2016/679, known as the General Data Protection Regulation (GDPR), you have the following rights with regard to your data and in order to ensure that SNCF Connect complies with its commitments.

• Right of access: You can contact us to find out what data SNCF Connect holds about you.
• Right of correction and deletion: You have the right to correct your personal data and to request that it be deleted.
• Right to object: You may object to SNCF Connect carrying out a certain number of processing operations.
• Right to portability: You can ask SNCF Connect to send you your personal data (identification and order data only) in electronic format (csv file).
• Right to restriction: You have the right to ask SNCF Connect to temporarily freeze the use of some of your data.
• Right to withdraw consent: You have the right to request that SNCF Connect withdraw your consent or to withdraw it yourself by going to the "Account" tab on the site or in the application and then to the "Consent management" tab.

However, it should be noted that the exercise of these rights is not absolute, and may be restricted for reasons of legitimate interest (customer disputes) or for legal reasons.

For example, for security reasons, these rights can only be exercised by the person making the request. This means that you cannot exercise these rights on behalf of a third party (including a spouse) without being authorised to do so by that party. This is why we check your identity before granting your request. Finally, we would like to point out that we will not be able to comply with your request if it is unfounded or manifestly excessive (for example, if it is technically too complex or if you exercise your right of access on multiple occasions, close together in time, for data that has already been provided to you), or if the data has been deleted, in accordance with the data retention periods indicated in this charter.

How can I exercise my rights?

Rights of access, correction, deletion and portability:

If you have a customer account, you can carry out most of these operations directly by logging into your customer account.

If not, you may send your requests to SNCF Connect customer services using the following electronic form (Contact) or by letter to the following address: Service Clients SNCF Connect – 1-3 rue Camille Moke - CS 20012 - 93212 La Plaine Saint-Denis Cedex - France

Right to object:

You can exercise your right to object in the following ways:

• For commercial newsletters: by clicking on the unsubscribe link at the bottom of the newsletters sent to you, you will be unsubscribed and will no longer receive commercial newsletters. However, we would like to inform you that in the event of your resubscribing, in particular via the customer account, you will receive our commercial communications again.
• For personalisation and cookies: by using the cookie management system available to you  (Cookie Management);
• For all other requests: by sending your requests to SNCF Connect customer services using the following electronic form (Contact) or by letter to the following address: service clients SNCF Connect – 1-3 rue Camille Moke - CS 20012 - 93212 La Plaine Saint-Denis Cedex - France.

For all these requests, and for security purposes, you will be asked to identify yourself, and to provide our customer service department with a copy of your identity document if we are unable to identify you by other means.

What should I do in the event of a dispute?

If you are not satisfied with a response to one of these rights, or in the event of a dispute over the use made of your data, you may address your requests to:

• The Data Protection Officer ([email protected])
• The CNIL (French Data Protection Authority)  (https://www.cnil.fr/fr/plaintes)

Our services use plug-ins from social networks, in particular Facebook, X (formerly Twitter), Linkedin, Instagram, Pinterest, Tiktok, Youtube and Snapchat. If you interact with these plug-ins (by activating the "Like" or "Share" buttons), information relating to your browsing and the operations carried out on our services will be transmitted to the company operating the social network concerned.

Furthermore, if you do not wish a social network to which you belong to link the information collected when browsing our services, you must disconnect from the social network in question before visiting them.

In any event, the use of these plug-ins or of the data collected during browsing with social networks activated is governed exclusively by the general terms and conditions of the social networks concerned. For this reason, we invite you to consult the personal data protection policies of these social networks to find out exactly what information is collected and how it is used. 

In addition, we may share some of your data with these social networks, in encrypted format, in order to contact you and send you personalised advertising on social networks. For more information, please consult the “Cookies” section.