Delay, canceled train, difficulties during the journey
Has your train been canceled, or have you encountered difficulties during your journey ?
Visit the SNCF Voyageurs website to file your complaint.
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Phone
Our advisors are at your service at +33 1 84 91 91 91 (Monday to Friday, from 10:00 to 17:00).
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Messenger
An advisor will get back to you within the day (Monday to Friday from 8 am to 6 pm).
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Contact form
Send us your questions, complaints, or suggestions by email. An advisor will get back to you within 24 to 48 hours.
SNCF Connect Voted Customer Service of the Year 2025*
*BVA Xsight Study – Viséo CI – More information on escda.fr
Thanks to our customers for their trust and our teams for their daily commitment.