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Allianz Travel Bus Insurance

Discover our insurance package fully adapted to your needs and customized to your bus ticket!

  • Refund within 5 days after online claim

  • Comprehensive insurance to suit your trip

  • 24/7 support and assistance

Coverage guarantees

To consult all the conditions and details of the guarantees, please refer to the Information Document on the insurance product as well as the General Conditions adapted to your trip, which are offered to you in your purchasing process on SNCF Connect.

                                     Your guarantees                          Your benefits
Cancellation
(applies to non-refundable tickets issued by SNCF Connect)
Unforeseen events: illness or quarantine due to pandemics such as Covid-19, accident, change of leave by your employer... 
 

Tickets refunded up to €150
Simply provide 1 proof of purchase

Exchange and/or trip cancellation costs
(applies to exchangeable and/or refundable tickets with SNCF Connect fees)
Should you need to exchange or cancel your trip before departure
 

Refund of any costs involved up to €150 max

Missed bus
Issue on your way to the station 

Refund of the costs involved in buying a new bus ticket (€250 max/person) 

Delayed bus
Bus arrival delayed by over 1 hour (French stations only)

Coverage of your travel expenses from your arrival station to your planned destination (€250 max/person)

Return assistance
Should you need to be transported home due to a medical problem

Arrangement and payment of your emergency return transport, bringing your loved ones back home, etc.

Luggage damage
If your luggage is stolen, lost or damaged during your trip

Coverage up to €800

Trip termination or extension
Should you need to stop or extend your current trip 

Refund of prepaid, non-refundable travel expenses, excluding transportation (€150 max/person)
Refund of transportation expenses to continue your trip or return to your main home.
Refund of additional accommodation expenses if the trip is extended (€200/night - 5 nights max)
 

Emergency medical expenses abroad
If you have to pay for a medical or dental emergency while traveling abroad

Remboursement des frais médicaux d'urgence restant à charge

Refund of remaining emergency medical expenses

Questions about insurance through SNCF Connect?

It's crucial to note that insurance-related refund requests should be made directly to Allianz Travel by following the process below, as SNCF Connect does not handle direct refunds.
 
If you've experienced an unforeseen incident and wish to avail of your insurance, it's essential to follow specific steps:
 
  • Obtain the documentation necessary to support your request.
  • To file a claim and request a refund, please visit 'File/complete a claim' on the Allianz Travel website: https://sncf-connect.allianz-protection.com.

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