Key points to remember

There are two discount codes available on SNCF Connect : the advantage code and the digital voucher. Find out how to use them.

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How can I benefit from the advantage code?

The advantage code is made up of 7 alphanumeric characters, for example 56HFT4S. You will receive it by email as part of the SNCF loyalty programme.

Here are the conditions for using the advantage code :

  • It is unique, so you can only use it once and for a single traveller;
  • It only applies to all journeys available on SNCF Connect;
  • It can be used to purchase a train ticket or a discount card. It is valid for both the outbound and return journey.

You will find this information and the validity period in the e-mail you receive with the code.

When you book an option with a discount code, its validity period must cover the entire duration of the option for the benefit to remain applied.

How can I benefit from the digital voucher?

This digital voucher is made up of 9 alphanumeric characters, for example GP1234567. You receive it by email as part of compensation related to a delay or a claim, a refund, or a benefit linked to your loyalty program.

Find out more about the compensation available if your train is delayed.

Here are the conditions for using a digital voucher:

  • It can be used on one or more occasions. If the price of the ticket is less than the amount of the voucher, you will receive an e-mail indicating the remaining amount to be used for a future purchase;
  • The period of validity is indicated in the e-mail received with the voucher;
  • It applies to TGV INOUI, TGV LYRIA, TGV France-Italy, TGV France-Belgium, TGV France-Spain, ALLEO, and INTERCITÉS routes (excluding OUIGO, TER, Transilien, and Eurostar).

How do I book with an advantage code or digital voucher?

  1. Étape 1 Application search form screen

    On the search form

    Press "Add a code"

  2. Étape 2 Application discount code page screen

    On the code screen

    Select "Advantage code or voucher"

  3. Étape 3 Application discount code entry page screen

    Enter your code

    Enter your 7- or 9-character alphanumeric code and confirm

Good to know

it is not possible to combine a digital voucher and an advantage code for the same order.

Questions / Answers

  • Here's how to enter discount codes for several travellers on the search form : 

    • press "Add" then "Add another traveller". Enter the traveller's details and press "Apply this profile" to confirm;
    • Back on the search form, click on "Add a code" and on the "Advantage code or voucher" window. Then enter the discount code and link it to the traveller of your choice. 
    • Repeat the action for each new traveller you add.

    Each voucher is valid for a single passenger per booking.

  • Vouchers and advantage codes are only valid for one-way journeys. To obtain a discount on the outward and return journey, you need to place two separate orders.

  • There are several reasons for the difficulties encountered:

    • Your discount code may no longer be valid. Check the validity date in the e-mail you received with your code
    • Did you enter your code during a ticket search simulation?  It may be temporarily blocked, so reuse it after about ten minutes.
    • Have you added an option to your code? If you do not validate your option, it will be valid again for a future purchase. 

    For any other reason, contact SNCF Voyageurs Customer Service if you are a member of the SNCF loyalty programme. 

    Not a member of the loyalty programme ? Contact us  and we will deal with your request as quickly as possible.

  • It is not possible to add a discount code once your order has been validated. You can use it for your next purchase.

  • Yes, you can exchange or cancel a ticket booked with an advantage code, but you will not be able to reuse it for a future purchase. 

  • To request a refund for your digital voucher, contact SNCF Voyageurs Customer Service. You can also contact this service by replying to the e-mail sent 24 hours before the voucher was used.

    NoticeDo not reply to the voucher use email (including the code, amount and validity date): you will only get an automatic reply (no-reply address).

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