You can now obtain a proof of purchase for your orders made on SNCF Connect! This proof confirms that you have made a payment for an order. It is available after you have finalized your purchase up to 13 months after the arrival date of your trip.
How to download your proof of purchase?
Access to your proof is available as soon as your purchase is validated, either from the order confirmation page or the 'Tickets' section. To do this, simply click on the 'Your proof of purchase' tab and enter your email address. You will be able to download your proof of purchase in PDF format from the email.
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Section 'Tickets'
Go to the 'Tickets' section and then to "Your proofs"
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Your proof of purchase
Click on "Get the proof by email" and enter your e-mail address (by default, the address linked to the account will be entered).
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Receipt of your proof of purchase by email
The proof of purchase is directly attached to the email in PDF format.
In France, VAT is not recoverable on transport services. Therefore, SNCF Connect does not include it in the proof.
Receive your proof of purchase automatically
You can choose to receive your business receipts automatically by activating the function in your pro area, under “Purchases”, then “Purchase receipt settings”.
Invoice for TGV journeys between France and Spain
For international journeys between Spain and France, which are subject to VAT on the Spanish part of the route, an invoice is available (for journeys from Sunday, December 11, 2022) by clicking on this link.
For information about the travel proof, visit the dedicated page
Questions/Answers
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The proof includes your details, the total amount paid, the summary of the order, and the transaction history.
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Make sure you have entered the correct email address.
Check your junk/spam emails. If you still cannot find the email after checking, contact one of our advisors.
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The proof of purchase confirms that a payment was made for a purchase, while a travel proof confirms that a train journey was indeed completed.
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