Services tailored to your needs

Are you a person with a disability or reduced mobility and would like to take advantage of train station assistance services during your next trip?

Visit the information page on Assistance Services offered by carriers and SNCF Gares & Connexions.

Assist'enGare

Assist'enGare: your new unique platform to book your station assistance

The station assistance service is available to travelers in wheelchairs, holders of a 'carte mobilité inclusion', a disability card, a war veteran's card, as well as to those who have difficulty moving around.

You will be assisted from the reception point in the station to your seat on the train at departure, and from your seat on the train to the station exit, your connecting train seat, the station taxi stand, or any other location of your choice within the station at arrival (one piece of luggage up to 15kg max accepted).

You must:

• present yourself at least 30 minutes* before the train's departure at the station's Assistance meeting point (*60 minutes before departure for Eurostar London trips).
• with only one piece of luggage of up to 15kg: this assistance service is not a luggage carrying service or a service to assist travelers with strollers.
• Adhere to these wheelchair constraints: the size must not exceed 700mm in width, 1200mm in length and 1500mm in turning radius, and the weight (including occupant and luggage) must remain below 300 kg for an electric wheelchair, 200 kg for a manual wheelchair.
   

It is advised to book your assistance service as soon as you book your ticket or plan your trip if you have a transport subscription, and at least 24 hours before departure.

By booking your assistance, you are guaranteed to receive help on the desired train(s).

To book, modify, or cancel an assistance service, you have a single point of contact, regardless of your train journey, whether it is regional, national, or international (departing from France): Assist’enGare, which you can reach

• online via the Assist’enGare request or management form,
• by phone in France at 3212 (daily from 8 am to 8 pm, toll-free),
• by phone from abroad at +33 (0)9 72 72 00 92 (daily from 8 am to 8 pm, toll-free),
• or via a specific relay center for deaf and hard of hearing people: the link is listed among the Assist’enGare contact points.
  If you encounter any difficulties with your assistance on the day of your trip, you can contact the Accessibility Emergency Line (LUA) 24/7 at +339 72 72 00 65 (free service + cost of call).

For all information on the station assistance service, visit the Gares & Connexions website.
 

Accès Plus

Accès Plus continues to inform you about all the products and services offered by TGV-INTERCITÉS for PMR and PSH.

The Customer Relationship Service 'Accès Plus' is maintained at +33 1 84 91 91 91 (local call price) on a dedicated expert line for booking train tickets for People with Reduced Mobility and Disabilities and their guides, for advice on seating aboard, information on the accessibility of our trains, as well as offers and services to assist our most sensitive clients (Home + Train services, Mes Bagages, Junior&Cie, Avantage and Max Senior offers, and applications such as the 'Onboard Announcements' visual assistant, etc.)."
 

Rogervoice

A communication service dedicated to your hearing disability

Contact us via our tool, simple and without installation, adapted for the deaf. Whether with Subtitles, in French Sign Language or French Spoken Language Complemented, we are available:

Monday to Friday from 8:30 am to 7 pm excluding holidays in FSL and FSLC
Saturday and Sunday in TT from 8 am to 8 pm (closed on January 1st and May 1st).

Access Rogervoice

Rent your adapted car

Service Wheeliz

Wheeliz is the first peer-to-peer car rental site for disabled people

Included insurance

An escort from departure to arrival

Are you apprehensive about your train travels? Do you have difficulties moving or suffer from a disability? For you, TGV INOUI has designed the Home + Train offer, a service that simplifies your journey with personalized assistance from your home to your final destination.

Home-Station: You are driven from your home to the station in an adapted vehicle, then accompanied to your seat on the train.

Onboard: A dedicated person accompanies you during your train journey and keeps you company.

Station-Home: An escort helps you off the train and drives you to your final destination.

Discover the Home + Train offer
 

Discover all our other services

Mes Bagages: Don't be burdened with your luggage, we take care of delivering it to your destination! Discover Mes Bagages

Ma Location Avis: Rent a vehicle with preferential rates. You can pick up your car at the agency near your arrival station! Discover Ma Location Avis

Online meal booking: The bar offer is available online, order in a few clicks and your meal will be delivered to your seat. Discover the bar offer